Customer Testimonials

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Google May 19, 2022

Spencer was awesome!! went above and beyond for us.

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Google May 18, 2022

Wendy in SERVICE is terrific! She squeezed me in for an oil change and tire rotation as I was "In the neighborhood" and I live quite a distance away. She said "anytime" (as long as I give her a little heads up. 🙂 )

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Cars May 16, 2022

Efficient service with reasonable wait time. Friendly & courteous staff with the service process. Clean & comfortable waiting area.

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Google May 14, 2022

Service team is always friendly and very helpful.

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Google May 13, 2022

great team. quick honest service.

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Google May 13, 2022

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Google May 12, 2022

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Google May 12, 2022

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Google May 9, 2022

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Google May 9, 2022

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Google May 7, 2022

We had a bad experience with Jay Honda on Thursday night/Friday morning where a car was taken right out from under us. I called Ganley Honda in North Olmsted and spoke to Geno. From the moment I explained my situation to Geno he was on top of his game! I was trying to surprise my husband with the same car we had lost earlier at Jay Honda. Geno found they had the same car on the lot and we moved forward with the process of the sale. Geno asked all the questions he needed to so he could ensure ...

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Google May 7, 2022

Michael at Ganley Honda did an outstanding job. Called me first thing in the morning, asked if this was a good time to go over the car I dropped off. Gave me detailed estimate and we agreed to prioritize to fit my budget for this visit. Called back after everything was finished. Courteous, knowledgeable, to the point. Car was washed and the dashboard was even wiped down! As a former service advisor myself I know about providing excellent client service, and Michael delivered! Thank you! P.S. the rest of the team is friendly too!

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Google May 7, 2022

Been coming here for service for years - great work and great people.

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Cars May 6, 2022

Brought my car in to diagnose a noise that appeared to be coming from the left rear underside. Being that it's a 2010 vehicle, I was concerned that it would be a costly repair. Turned out to be a rust buildup on the brake rotor. Cleaned up and out the door in less than an hour at a very acceptable cost.

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Cars May 5, 2022

We were very impressed by our salesperson, Matt H.

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Google May 4, 2022

I am so grateful for the staff at this dealership! I came in right before closing with an almost flat tire and they were able to squeeze me in immediately to repair it! I had my 5 month old daughter with me and the manager was so accommodating to make sure we could make it home safe. Definitely recommend and very appreciative of their quick service!

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Google May 2, 2022

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Google May 2, 2022

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Cars May 2, 2022

Good job Jacob Would do it again Much appreciated

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Cars Apr 29, 2022

Fast, courteous. Was quoted 1.5 hrs for work and vehicle was returned complete in 40 minutes. Have been going to this dealer since 2010.

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Google Apr 29, 2022

Friendly, professional and organized. Also good coffee.

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Google Apr 28, 2022

Overall great experience, service was fast, and communication was easy and reliable. Ended up getting the vehicle I wanted at a price I was happy with.

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Google Apr 26, 2022

Top shelf service as always at North Olmsted's Ganley Honda. Ed Stein goes over and above for every one of his customers. Everyone in the service department from the porter who takes your car in to the clerks at the desk and cashier at check out are always friendly, prompt and courteous. Don't hesitate to buy or service your car here. I'm thrilled with my Accord and have had years of exceptional service from the entire staff.

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Google Apr 26, 2022

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Google Apr 26, 2022

We bought a Honda Ridgeline for my Son. The sales consultant Geno Lopez made the experience restore the better experience for buying a car in a brick and mortar. Please be aware we have purchased and sold on line due to the hassle of spending too much time in the dealer. But the experience was "almost" as simple as buying on line. I said almost due to a hiccup with financing. Not Genos fault, he was the same proffesional, pleasant person which you will miss from online experience, from the time we spoke on the phone until he ...

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Cars Apr 25, 2022

I live 35 miles away from Ganley Honda but will not have anybody else service my Ridgeline! Wendy was wonderful as always,facilities were clean employees very friendly. Service was great car drove really good all issues taken care of and less expensive than I thought. Highly recommend Ganley Honda!

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Cars Apr 24, 2022

Bobby Ross did a great job, showing me all the features of my new CRV, was a great buying experience . Highly recommend Ganley Honda

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Cars Apr 22, 2022

Took CR-V in for scheduled service. Was easy and efficient scheduling appointment online. Service writer Wendy pleasant and efficient. Facilitated process and even found a coupon I could use. Car was ready when promised.

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Cars Apr 21, 2022

Quick and easy.....................................................................

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Google Apr 21, 2022

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Google Apr 21, 2022

Jeff Smith and Ali Hussein were outstanding. They ultimate found me an even better deal than I had originally agreed to. I would (and have) recommend this dealership to family and friends.

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Google Apr 20, 2022

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Google Apr 19, 2022

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Google Apr 18, 2022

This time this dealer did very well ,it was a good and relaxing experience. Bob my salesman did very good with buying and explaining everything on the van and he stayed after closing to help. So yes they did a great job and with this bad time in the market they did good.

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Cars Apr 16, 2022

I have been going to this Honda Dealer for service since I bought my CRV 13 years ago. I have always had exceptional service as well as friendly informative staff.

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Google Apr 15, 2022

Michael was so helpful and friendly when I took my car in to be serviced today!

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Google Apr 14, 2022

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Cars Apr 11, 2022

Excellent customer service and reasonable price. I was greeted warmly, everything was explained, I was told the price before they proceeded, and their waiting area is very pleasant and clean.

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Cars Apr 9, 2022

I had a great experience at Ganley Honda in North Olmsted! The service was amazing!

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Google Apr 8, 2022

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Google Apr 7, 2022

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Google Apr 7, 2022

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Google Apr 7, 2022

Last year I went somewhere else to save money. Not worth it. This place is amazing and reliable and I love the staff! Wendy is the best!

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Google Apr 4, 2022

Bobby Ross did an amazing job finding exactly what I wanted in a timely manner and making the process seamless.

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Google Apr 3, 2022

Jarred great guy he take care me and wife the other day 100% customer satisfaction recommended

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DealerRater Apr 3, 2022

JACOB WAS A WONDERFUL SALESPERSON WITH A GREAT SMILE AND HE HELPED ME PURCHASE THE VEHICLE I WAS NOT GOING TO ORGINALLY BUY A VEHICLE BUT JACOB HELPED MAKE IT SO EASY

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Google Apr 2, 2022

Always a great experience.. polite staff .. excellent service.. quick response.... transparent billing

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Cars Mar 31, 2022

We had just visited another Honda dealer a few days before and it was awful: After telling us on the phone that they had the truck we wanted, they admitted, after our 45 minute drive out there, that they did not have one on the lot and would have to find one. Things just went downhill from there. At Ganley, we were warmly greeted by the general manager and offered a beverage. Our sales person was friendly and informative, discussing the pros and cons of the various options. Pricing was transparent: we knew what we were getting and how much it ...

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Google Mar 31, 2022

Ganley Honda in North Olmsted provides white glove customer service every time! My 2012 Honda recently had an unexpected and complicated maintenance issue involving the emissions system. I arrived at Ganley Honda without an appointment and was greeted promptly by Michael Landino. Michael was able to arrange a courtesy car for my use while they worked on my vehicle the next day. When I arrived to pick up my 10 yr old civic, I was simply overwhelmed by the customer service. The car was not just washed, but detailed inside and out!! Michael is aware how much I rely on my Honda ...

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Google Mar 30, 2022

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Google Mar 30, 2022

Wonderful service department

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Google Mar 29, 2022

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Google Mar 29, 2022

We had just visited another Honda dealer a few days before and it was awful: After telling us on the phone that they had the truck we wanted, they admitted, after our 45 minute drive out there, that they did not have one on the lot and would have to find one. Things just went downhill from there. At Ganley, we were warmly greeted by the general manager and offered a beverage. Our sales person was friendly and informative, discussing the pros and cons of the various options. Pricing was transparent: we knew what we were getting and how much it ...

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Google Mar 29, 2022

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Cars Mar 28, 2022

Always get good honest service from this dealer. Would recommend them.

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Cars Mar 26, 2022

My experience was one of the best experiences I have every had at a dealership. It was a easy going and everything was prepared and in order. Great salesmen and finance man they were very outgoing

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Cars Mar 24, 2022

Very timely. Good service. That is all I have to say. Itv

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Google Mar 24, 2022

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Google Mar 23, 2022

Tiffany was able to work with us and find the car we wanted and at the price we could afford. I am very happy with the car and the whole process. Very professional and courteous people and would definitely recommend working with their staff.

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Google Mar 23, 2022

James is great and communicating and was very helpful in our service adventure. Thank you JAMES and we will definitely be back. I took my other car to Autonation and I wish I could have just taken my ford to this Honda dealership to have the hvac work done as well because I know James is on top of his work and is great with communication. THANK YOU

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Cars Mar 20, 2022

Everything as always was spot on. Staff is helpful and attentive. Service as always is excellent! I moved to Ganley from another Honda dealer due to dissatisfaction and it was he best move I could have made!

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Google Mar 19, 2022

Did not have an appointment, explained that I just moved into the area, the service tech. said he would fit me in but I might be a few hours. No problem, I would wait. Happily, I had just come from the library, so had a novel to read, but appreciated the through explanation of what needed to be done, approved some of the problems, was very happy with the polite manner of all there, and look forwaqrd to your location being my Honda location for future service. Since my phone died while there, I was offered the opportunity to charge ...

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Google Mar 18, 2022

Jacob was the best! Super smart, respectful, friendly and knowledgeable. Kelly Kidd was also a great pleasure to work with. I had the best experience and I love my new car!

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Google Mar 18, 2022

When I took my car in this morning, I was greeted right away by a wonderful and kind woman named Wendy. She was so polite and informative. She kept me posted every step of the way in terms of what was going on with my car. She also explained to me very clearly about what they were repairing and why they were repairing what they needed to. I was so impressed with Wendy's service and because of her, I will continue to go back to this location. Also the repair team did a fantastic job as well. My car ...

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Google Mar 15, 2022

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Google Mar 15, 2022

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Cars Mar 13, 2022

Dan and Jake were very helpful and knowledgeable through the process.

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Google Mar 11, 2022

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Cars Mar 11, 2022

Very friendly and professional have been a customer for 15 years

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Google Mar 10, 2022

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Google Mar 10, 2022

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Google Mar 9, 2022

Came in with my family and they had Excellent customer service and was taken care of very quickly. I would recommend this dealership to anyone. Definitely ask for Jake Patay when you’re looking for a car. 10/10

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Google Mar 9, 2022

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Google Mar 3, 2022

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Google Mar 3, 2022

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Google Mar 2, 2022

Jarred, Ali, and the team did a wonderful job taking care of me from beginning to end. The dealership answered my call within 1 minute, had Jarred on the line within another minute, and a few minutes later he was texting me photos of the vehicle we ultimately purchased. The GM even came up to me to personally apologize that it was taking the finance department a while because a lot of customers were closing deals at the same time (it was a Sunday, and it honestly didn't even take that long). From top to bottom, the customer service, responsiveness, ...

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Google Mar 1, 2022

Best car buying experience I’ve ever had. Bought the car in the morning. It was detailed and delivered to my house that evening. I couldn’t recommend Ganley Honda more. Geno and Kelly were awesome.

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Google Mar 1, 2022

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Google Feb 28, 2022

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Google Feb 28, 2022

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DealerRater Feb 27, 2022

This dealership is the BEST!! From sales to service I have always had the best experience. I would never go anywhere else!

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Google Feb 25, 2022

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Google Feb 24, 2022

Great experience from start to finish. I loathe buying new cars, and Jacob, my sales rep, and Ganley made it quick and painless. I highly recommend, and I normally don’t write reviews.

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Google Feb 24, 2022

As always service was great

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Google Feb 24, 2022

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Google Feb 24, 2022

Everyone was very friendly and helpful. Jacob was great to work with!

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Google Feb 24, 2022

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Cars Feb 23, 2022

My wife and I unfortunately got into a car accident which totaled our last Honda ( leased from this dealership). We needed a car to get to and from work, etc. and Jacob and the team were awesome from beginning to end! Thankful for the help and we are enjoying our 2022 Honda HRV!

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Cars Feb 23, 2022

It was an excellent experience and Zach provided the best car buying experience anyone could have .

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Cars Feb 22, 2022

We were shopping for a van and narrowed our decision down to either the Toyota Sienna or the Honda Odyssey. We decided to purchase the Honda because everyone at the dealership was friendly and helpful. Also our salesman, Bobby Ross was very patient and honest throughout the process. In this case, it literally was the dealership and the salesman that completely made the difference in which vehicle we bought.

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Google Feb 21, 2022

Great experience would definitely recommend Ganley for any car purchases,

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Google Feb 21, 2022

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Google Feb 20, 2022

Had great experience at Ganley Honda in North Olmsted...salesman Andrew Wenner was helpful and professional..would definitely recommend Ganley Honda in North Olmsted 👍

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Google Feb 16, 2022

From start to finish my experience with Ganley Honda was wonderful. My salesman Jarred, was very knowledgeable. Jarred listened to what I was looking for in a vehicle and he found the perfect SUV for my family. He worked his butt off to get me the best deal he could and I drove away very happy and in my new SUV. I will definitely recommend Ganley Honda to my friends and family and I will be returning for my future car purchases.

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Google Feb 13, 2022

Ganley Honda did the timing service on my 2002 Honda Accord 4 Cylinder 2.3L VTEC engine. It’s a BIG job so it was pretty expensive but they did a really nice job. Huge shout out to the master tech Samantha who did a fantastic job on the timing service she performed on my car. I personally talked to her and she took extra care with my car and went over some things that needed checked and got me a list of all that still needs to he addressed w/ my 20 year old Honda Accord. I really appreciated that she did such ...

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Cars Feb 11, 2022

Prompt service. Respectful staff. Pleasant waiting area.

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Google Feb 11, 2022

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Google Feb 8, 2022

(Translated by Google) Excellent service the very attentive staff (Original) Excelente servicio el personal muy atento

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Google Feb 7, 2022

Everyone was great. Kyle was so patient and kind,Mike so helpful. Thanks

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Google Feb 5, 2022


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